Cedar https://www.cedar.com/ It Pays to Care Wed, 20 Sep 2023 15:30:24 +0000 en-US hourly 1 https://wordpress.org/?v=6.1.1 Study: Dysfunctional Patient Billing Is Making Consumers Sicker https://www.cedar.com/blog/study-dysfunctional-patient-billing-is-making-consumers-sicker/ Wed, 20 Sep 2023 15:28:11 +0000 https://www.cedar.com/?p=15153 Cedar surveyed 1,200 consumers and it’s clear they want to pay their healthcare debts. But their bills are unaffordable, the process is needlessly complicated and the whole ordeal is bad for their health. Get your free copy of the 2024 Healthcare Financial Experience Study. Cedar’s 2024 Healthcare Financial Experience Study revealed a disturbing trend: about […]

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]]> HFMA Activation Hub: Spotlight on Keck Medicine of USC’s Digital Transformation Journey https://www.cedar.com/blog/cedar-keck-medicine-of-usc-activation-hub/ Wed, 09 Aug 2023 16:44:12 +0000 https://www.cedar.com/?p=14382 Nearly six in 10 consumers are more likely to recommend a provider with a great digital experience. But achieving high consumer standards often fall by the wayside, especially as health systems continue to face staffing shortages, razor-thin operating margins, and new market entrants that are challenging the status quo.  All this begs the question: How […]

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]]> The Health Management Academy + Cedar Consumer Co-Lab: A Deep Dive into the Future of Consumerism https://www.cedar.com/blog/thma-cedar-consumer-colab-future-of-consumerism/ Thu, 20 Jul 2023 16:29:05 +0000 https://www.cedar.com/?p=14060 Together with The Health Management Academy (THMA), Cedar + THMA hosted the Spring 2023 Consumer Co-Lab to have a candid conversation with Leading Health Systems (LHS) to explore the current – and future – state of consumerism. This is the second event in an exclusive series that brings together a group of healthcare leaders to […]

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]]> How Highmark and Allegheny Health Network Got Ahead of Patient Billing Issues and Cut Support Volume https://www.cedar.com/blog/highmark-allegheny-health-network-cut-support-volume/ Thu, 13 Jul 2023 13:24:38 +0000 https://www.cedar.com/?p=13965 For too long, healthcare has placed the burden of patient billing on providers alone. This series explores how Cedar’s ecosystem partners—providers, payers, HSA banks, and other stakeholders—are working together to deliver a transformational financial experience. Despite provider-led efforts to make the patient billing process timely, simple, and convenient, patients still experience confusion and frustration. The […]

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]]> How Highmark and Allegheny Health Network Tapped Into HSA/FSA Funds to Drive Patient Payments https://www.cedar.com/blog/highmark-allegheny-health-network-tapped-into-hsa-fsa-funds/ Thu, 22 Jun 2023 16:10:07 +0000 https://www.cedar.com/?p=13731 For too long, healthcare has placed the burden of patient billing on providers alone. This series explores how Cedar’s ecosystem partners—providers, payers, HSA banks, and other stakeholders—are working together to deliver a transformational financial experience. When patients leave the hospital, the financial experience can get chaotic. They may be forced to interact with a whole […]

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]]> A Superior Experience—Before and After Care: Q&A with RCM Leaders at Advanced Dermatology and Cosmetic Surgery https://www.cedar.com/blog/how-advanced-dermatology-improved-revenue-cycle-performance/ Wed, 14 Jun 2023 15:50:51 +0000 https://www.cedar.com/?p=13617 With rising out-of-pocket spending and growing consumer demands, digital patient financial engagement is a crucial component within the modern revenue cycle toolkit. This especially applies to Advanced Dermatology and Cosmetic Surgery, which built a reputation for using cutting-edge technologies to treat the unique needs of their patients. We recently had the chance to interview Advanced […]

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]]> Consumer Engagement Must Evolve Post-Medicaid Unwinding. Here’s Why. https://www.cedar.com/blog/consumer-engagement-must-evolve-post-medicaid-unwinding/ Mon, 12 Jun 2023 14:19:00 +0000 https://www.cedar.com/?p=13546 As states unwind pandemic-era continuous enrollment protections, up to 15 million Americans may soon lose Medicaid coverage. That means many of the poorest and most vulnerable populations, which experience disproportionate rates of health disparities, will struggle to access and pay for care. To make matters worse, it is happening at a time when providers are […]

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]]> The Power of Payer-Provider Collaboration: Q&A with James Rohrbaugh, CFO of Allegheny Health Network https://www.cedar.com/blog/payer-provider-collaboration-qa-cfo-ahn/ Mon, 22 May 2023 14:29:00 +0000 https://www.cedar.com/?p=13106 After four days of sessions featuring top executives from the nation’s leading healthcare organizations, one theme emerged as the highlight of Becker’s 13th Annual Meeting: connection. The idea of connection underscores the growing consensus within the industry that no one player can succeed on its own. To address the industry’s biggest challenges, organizations must find […]

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]]> How Providers and Payers Can Help Patients Get the Most From Their HSAs and FSAs https://www.cedar.com/blog/how-patients-use-hsas-fsas/ Thu, 11 May 2023 14:00:00 +0000 https://www.cedar.com/?p=13084 If you were to blindfold a dozen patients with health savings accounts (HSAs) and ask them what their current balance is and how exactly they can use those funds, you’d likely get the same puzzled look again and again. Ironically, consumer-driven health plans—insurance plans paired with tax-advantaged health benefit accounts like HSAs—are supposed to help […]

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]]> Machine Learning-Powered Discounts: Improving Financial Outcomes for Both Patients and Providers https://www.cedar.com/blog/machine-learning-discounts/ Mon, 24 Apr 2023 15:18:19 +0000 https://www.cedar.com/?p=12886 Paying for care can be stressful. At a moment when patients are most vulnerable, they must navigate a complex payment process. The stress is further compounded when the bill exceeds their ability to pay–even with a payment plan. But, what if the bill can be lowered to fit an individual’s financial circumstances while ensuring the […]

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